Please work through the applicable sections below to complete the required training. Once you have completed a section (containing tutorial videos and some multiple-choice questions) you will be redirected back to this page so you can select the next section. Training will take between 20-60 minutes depending on how many relevant sections you complete.
A quick introduction to the Rowing App
All group admins should complete this section to gain an overview of the App and how to use it.
All group admins or communications reps should complete this section as it covers member permissions, the tools to change information in and edit your group, how to publish news content and how to create an event advert.
This section is for those admins that may be using the Rowing App to support larger events such as a dinner or reception. You will be shown how to use the web-app to access wider event management tools.
What if I cannot find my Unique Verification Code in my email?
The normal causes of this are to check in your Junk and Unfocused mail boxes. If nothing there then it may be due to a typo when you registered that is causing your submitted email to be faulty. Please also check if your mailbox is full as that may cause emails to bounce back. If you cannot find it please email help@rowing.org stating you cannot find activation code.
My device won't let me select a group from the menu?
Please ensure you are using a smart phone and not an iPad or different device. If the problem persists and you have asked a friend or family member to check, please contact help@rowingapp.org
I am having difficulty selecting rowing type, date or selecting a club from the menu when setting up my account?
Very rarely we see that some devices have trouble selecting an item from a menu. This can often because by a phone's unpredictable touch screen sensitivity. If you are getting stuck and cannot complete a section we advise you log in to the web-app from your laptop either using the sign-in page on your club website or below and you can complete your profile settings using your home computer.
Can I access the app from an iPad, laptop or computer?
Yes but you should only access the web app from a computer or tablet. The web app can be found either on your club website on the members' sign-in page or the link below
My account is activated but I have forgotten my password?
Select Forgotten my Password link underneath the password section. This will send you a password reset code to your email that you will have 10 minutes to input.
Please check your emails for a recent email from your Club about the app. If you cannot find it you can request this from your Club contacts or during the App Registration process.
I have activated my account and on trying to login again the app won't recognise my email or password?
Please double check your email and password have no errors - this is normally the problem. If you think you may have forgotten your password, select Forgotten my Password link underneath the password section. This will send you a password reset code to your email that you will have 10 minutes to input. If the problem persists please email help@rowingapp.org stating your problem.
